【ACCA选择题】
23.5(a)Which two of the following are examples of misunderstanding in the communication process?
A Slang is used in task instructions
B A meeting goes on for too long for participants to pay attention to everything
C An email sent to all employees using IT jargon
D The sender of an email has not included details of the location of the meeting
E A manager is constantly dealing with queries from subordinates and misses a meeting
(2 marks)
(b)occurs when an individual thinks that they have been wrongly treated by a
colleague or supervisor.
Which of the following correctly fills the blank?
A Indirect discrimination
B Direct discrimination
C A grievance(1 mark)
(c)The meaning of a message is lost at the coding and decoding stage.
Which of the following is the correct term for this loss of meaning?
A Feedback
B Distortion
C Noise(1 mark)
23.5(a)A,C Slang or jargon could create misunderstanding if the recipient of the communication is
unaware of the meaning.
(b)C This is the definition of a grievance.
(c)B This is the definition of distortion.