23.3(a)Is each of the following either
A Data
B Information
(i)Completed questionnaires for market research
(ii)Company website page
(iii)Calculations showing whether an investment is profitable
(iv)A individual employee's test score
(v)Variance reports for a department manager
(vi)The average employee assessment grade for a company(3 marks)
(b)A five-year cash forecast would be classified as which of the following levels of information?
A Operational
B Management
C Strategic(1 mark)
23.2(a)Trevor,Joss,Michael and Leona are all managers in HGF Co experiencing conflict in their teams.
Trevor responds to conflict by encouraging the individuals to bargain and negotiate.
Joss puts emphasis on the task in hand and stresses that the group effort must be superior to
individual effort.
Michael likes to use his power as manger to force a settlement on his team.This causes some
resentment amongst his team members.
Leona ignores the conflict in the hope that the issue is trivial and the team will then continue to
operate as normal.
The following are management responses to conflict:
A Denial
B Compromise
C Dominance
D Integration/Collaboration
For each manager,select the response that they use to conflict.
(i)Trevor
(ii)Joss
(iii)Michael
(iv)Leona(2 marks)
(b)Are the following statements about conflict resolution true or false?
(i)Compromises result in all parties being satisfied
(ii)A win-win situation is rare,but is the best solution to conflict resolution
(iii)A lose-lose situation is not possible
(iv)Win-lose situations can result in damaged relationships within the team(2 marks)