【ACCA选择题】
22.9 The following,apart from one statement,are measures for encouraging upward communication in an organisation.Which is the incorrect statement?
A Suggestion schemes
B Management by Walking Around
C Exception reporting(1 mark)
22.10 In the radio signal model,which of the following shows the correct order in which a message is transmitted?
A Feedback,Sender,Decoded message,Coded message,Receiver
B Sender,Decoded message,Coded message,Feedback,Receiver
C Coded message,Sender,Decoded message,Receiver,Feedback
D Sender,Coded message,Decoded message,Receiver,Feedback(2 marks)
22.9 C Rationale:Exception reporting may improve the quality of upward communication(making it more selective),but it does not encourage it:if anything,it may create a culture in which staff don't'bother'their superiors with information.
The other options are all ways of encouragingupward flow of information and ideas–which otherwise tends to be rare in organisations.
22.10 D Rationale:The sender encodes the message and transmits it through a medium to the receiver who decodes it into information.The answer cannot be A since you need to have a message to feedback on before you provide the feedback.
Ways in:It might help you to picture the radio signal diagram in your mind.