【ACCA选择题】
22.7 Counselling is essentially a/an........................................role.
Which of the following words correctly completes this statement.
A Advisory
B Non-directive
C Task-related
22.8 Which of the following is not an attribute of communication through an informal organisational network
or'grapevine'?
A Fast
B Selective
C Accurate
D Up-to-date(2 marks)
22.8 C Rationale:The grapevine is a'rumour mill':information is often inaccurate and exaggerated.
Communication is,however,fast,selective(in that information is not randomly passed on to everyone)and up-to-date(information is often more current than in the formal system).
22.9 C Rationale:Exception reporting may improve the quality of upward communication(making it more selective),but it does not encourage it:if anything,it may create a culture in which staff don't'bother'their superiors with information.The other options are all ways of encouraging upward flow of information and ideas–which otherwise tends to be rare in organisations.